This Contact Us page gives Fdgwm customers a verified source for the operator, support schedule, email, telephone number, and physical business address.
OUR IDENTITY
Legal Business Name: 10460 WASHINGTONIA PALM WAY 1338, LLCStore Name: Fdgwm
Physical Business Address: 10528 Washingtonia Palm Way #4716, Fort Myers, FL 33966, United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@fdgwm.shopBusiness Phone Number: +1 (781) 678-1463
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
Include the order number when available and identify the mug or pair. State whether the question concerns capacity, dimensions, wall shape, rim, handle, glaze, speckles, reactive variation, foot, stacking base, package count, care, delivery damage, return condition, or payment. A useful photograph should focus on the empty ceramic and parcel while excluding people, payment cards, unnecessary labels, documents, room views, and unrelated possessions. Never email full card credentials, passwords, or security codes. Keep a visibly chipped or cracked mug out of use while support reviews the written details; one email thread preserves the vessel description, prior response, and any approved label instructions.