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This Shipping Policy explains how Fdgwm identifies, cushions, dispatches, tracks, and supports ceramic coffee-mug orders. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
The outbound record distinguishes each mug by SKU, quantity, capacity, color, glaze, wall profile, handle, rim, and base. A single straight mug, a rounded reactive-glaze mug, and a matching stackable pair are not treated as interchangeable drinkware.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Handling starts after payment authorization on an eligible business day. Weekends, public holidays, address questions, unusual order volume, or security review can move dispatch without changing the stated business-day calculation.
Before dispatch, the review confirms each ceramic mug SKU, quantity, body profile, color, glaze, rim, handle, foot or stacking base, and supplied count. Every vessel is wrapped separately in a fitted divider so rims and handles cannot strike another mug, and a two-piece set remains identifiable without stacking under pressure. The closed carton and readable delivery label are checked again before carrier handoff.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
Enter a complete Singapore address, including unit and postal-code details where applicable. Contact support quickly if a correction is needed; changes may be attempted before dispatch but cannot be guaranteed after carrier acceptance.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
Several mugs may travel in separate parcels when this prevents rims, handles, feet, or stacking recesses from pressing against one another. Every dispatched parcel receives a tracking record, and the use of multiple cartons does not itself create another standard-shipping fee.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
Tracking may pause between carrier facilities. If the estimated window has passed without a useful scan, provide the order number and delivery address so support can review the assigned shipment rather than guessing from a different parcel. Contact support@fdgwm.shop for shipment support.
CONTACT
For shipping questions, contact Fdgwm support at support@fdgwm.shop or +1 (781) 678-1463. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).