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This Payment Policy describes USD presentation, checkout methods, authorization, security review, and refund routing for Fdgwm ceramic-mug purchases. Our default checkout payment provider is Shopify Payments.
The final total is displayed before confirmation. A two-mug package is charged as the listed set rather than as an undisclosed later accessory fee, and protective packing does not create a separate post-checkout charge. Purchases are one-time transactions, not recurring subscriptions.
ACCEPTED PAYMENT METHODS
Shopify Payments-supported cards and digital wallets that are currently enabled are displayed at checkout.
Only payment methods currently shown at checkout are available for the order, and the storefront payment icons must match those active methods. Only methods shown in the live Shopify Payments checkout for the customer's location and device are available. A payment logo or wording outside checkout cannot activate another method, and a mug scene photograph does not represent an included payment benefit.
SSL ENCRYPTION & DATA PROTECTION
Transactions are submitted through Shopify Payments using encrypted checkout connections. Sensitive payment credentials remain within Shopify's protected payment environment.
Checkout information is transmitted through encrypted connections, while complete card credentials and authorization stay within Shopify Payments rather than ceramic-product support records.
PCI-DSS COMPLIANCE LEVEL 1
Shopify maintains Level 1 PCI-DSS compliance for its payment environment. Our store receives the transaction status and order information needed to process the purchase.
NO CREDIT CARD STORAGE
We do not collect, store, or have access to complete card numbers or card security codes. Payment credential verification is handled by Shopify Payments and the relevant financial institution.
TRANSACTION CURRENCY & TRANSPARENCY
All prices on our website are listed and charged in United States dollars, shown with the $ symbol and USD currency code. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. At checkout, Standard Shipping: $0.00 USD and Tax: $0.00 USD. We never charge any hidden processing fees, handling fees, or unannounced taxes.
Payment Authorization and Capture
Checkout submission requests authorization and remains subject to stock, address, and security review. If fragile items ship separately for protection, the parcel split does not authorize duplicate collection of an already completed item total. Support will not ask for complete card credentials by email to change a mug selection.
Billing Information
Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.
Failed or Pending Payments
If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.
Fraud Review
An order can be paused or cancelled when authorization fails or transaction indicators reasonably suggest unauthorized use. Verification uses appropriate order and transaction information; it does not require photographs of a kitchen, unrelated possessions, or full payment credentials by email. Any refund owed is routed to the original payment method unless law requires another method.
Refunds
Approved refunds are issued to the original payment method through Shopify Payments. Bank, card issuer, or wallet processing times may vary after the refund is submitted.
TAXES AND DUTIES
No taxes, duties, or other government charges are added to the order at checkout. The Tax field displays $0.00 USD. Customers pay only the product total shown before payment because standard shipping is also $0.00 USD.
Payment Support
For payment questions, contact support@fdgwm.shop or +1 (781) 678-1463. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).